Frequently Asked Questions
Q. How long will it take my child to learn to swim?
A. This depends on your understanding of 'learning to swim'. For us, learning to swim means swimming 400 metres of proper freestyle before they leave primary school and our program is designed to take children from complete beginners to this stage.
Q. Are your pools indoor and heated?
A. Yes they are, all our swimming schools are modern, indoor and heated to 32 degrees to make it comfortable and keep our kids happy and focused on learning.
Q. Do your swimming programs run by the term?
A. Our swimming programs run all year round because for a child to achieve results they should be regularly enrolled in swimming lessons. Most children take swimming lessons once a week and our grading system allows staff to monitor your child's progress and promote to the next level when they have achieved their current goals.
Q. Do you award swimming certificates?
A. Yes we do because recognising the child's efforts is crucial. We have a full series of Merit Awards and Class Graduation Certificates. We also recommend that when your child receives an award you make them feel special to help develop their confidence and progression.
Q. What is your payment structure?
A. We have a variety of options so we can be as flexible as possible for our customers.
This option offers benefits including, permanent booking for your preferred day and time, pay only once per month and receive a makeup voucher if you are unable to attend a swimming lesson.
If you can’t come to swimming lessons at a regular time each week or would like to try us for the first time this option may suit you. Simply contact your local school and see if they have a spot available at a convenient time. When using casual payment you do not have a permanent spot.
Q. When and how often are my children assessed?
A. As our swimming program is ongoing, your children are constantly being watched by our Instructors. As soon as they are ready for the next level your child will be reviewed by the lesson Supervisor. If they are ready, they will be awarded a certificate that day and be in the next class the following week. This gives your child the time they need to master the skills and make sure they do not stay in a class they have outgrown.